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How to and How NOT to Listen to Your Customers

How to and How NOT to Listen to Your Customers

This past holiday season, I had a horrendous customer service experience with ThinkGeek, the online purveyor of geek-related merchandise. To make a long story short…

Kara Gladish March 10, 2015March 27, 2018 Customer Experience, Customer Surveys, Online Reviews, Voice of Customer Read more

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